Privacy Policy

Last updated: 29th October 2026

This Privacy Policy explains how Quality Batteries, trading as Quality Batteries WA (“we”, “us” or “our”), collects, uses, stores and discloses personal information when you visit or purchase from qualitybatterieswa.com.au (the “Website”), contact us, or otherwise interact with us.

Personal information we collect

Depending on how you use the Website, we may collect:

• Contact details, such as your name, email address, phone number and delivery or billing address.

• Order information, including products purchased, order value, delivery details and transaction records.

• Information you provide when you contact us, request product advice, submit a form or make a return or warranty enquiry.

• Account information, if you choose to create an account.

• Technical information about your visit, such as your IP address, browser and device details, pages viewed, and interactions with the Website.

• Marketing preferences, such as whether you choose to receive email updates.

We do not ask you to provide sensitive information through the Website. Please do not include sensitive information in messages to us unless it is necessary for your enquiry.

How we collect personal information

We collect personal information directly from you when you place an order, create an account, contact us, subscribe to marketing, or use the Website.

Some information is collected automatically through cookies and similar technologies when you browse the Website. We may also receive information from service providers that help us operate the store, process payments, deliver orders, measure website activity or support marketing. 

How we use personal information

We may use personal information to:

• Process and deliver orders, take payment and provide order updates.

• Respond to enquiries and provide product, delivery, return or warranty support.

• Operate, protect and improve the Website and our services.

• Keep business and transaction records.

• Send marketing communications where you have subscribed or where otherwise permitted. You can unsubscribe using the link in a marketing email.

• Meet legal obligations and protect our business, customers and Website.

When we disclose personal information

We may disclose relevant personal information to service providers that help us operate the business, such as:

• Shopify, which provides our online store platform.

• Payment providers, to process transactions.

• Delivery providers, to fulfil orders.

• Website, analytics, customer-service or marketing providers, where we use those services.

• Government agencies, regulators, courts or professional advisers where required or authorised by law.

We do not authorise service providers to use personal information for purposes unrelated to the services they provide to us. 

Cookies and similar technologies

The Website may use cookies and similar technologies to keep the store working, remember preferences, understand how visitors use the Website and support advertising. You can manage cookies through your browser settings. Blocking some cookies may affect how parts of the Website work.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our online store and relevant service providers may store information electronically.

We keep personal information for as long as reasonably necessary for the purposes described in this policy, including completing transactions, providing support, meeting legal and accounting obligations, and resolving disputes. Retention periods depend on the type of information and the reason it was collected.

Accessing or correcting your information

You may ask us for access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact us using the details below. We may need to confirm your identity before responding.

Marketing choices

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us. We may still send messages about an order, account, delivery or customer-service matter.

Privacy questions or complaints

If you have a question or complaint about how we have handled your personal information, contact us using the details below. Please explain what happened and how you would like us to address it.

We will acknowledge and review your complaint, request any information we need, and respond within a reasonable time. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

Quality Batteries WA
Address: Unit 4, 1862 Albany Highway, Maddington WA 6109
Phone: (08) 6237 3108
Contact page: https://qualitybatterieswa.com.au/pages/contact